Terms and Conditions

Last updated: January 2025

1. Booking and Payment

Bank transfer and Credit/Debit Card are our preferred methods of payment.

For courses and holidays, a 25% deposit is required to secure your place. The remaining balance is due one month before your arrival date.

Any bookings made within 4 weeks of the course/holiday commencement date are payable in full at the time of booking.

All prices quoted include local taxes.

2. Cancellation Policy

  • More than 90 days before arrival: 10% administrative charge against the deposit.
  • Within 90 days of arrival: 100% charge against the deposit (deposit is non-refundable).
  • Within 30 days of arrival: 100% charge against the full holiday fee.

If we are able to resell your place, these charges will be reduced to a nominal administrative fee of €100, and the remainder of the new participant's rebooking fees received will be refunded to you.

We strongly recommend that you take out comprehensive travel insurance to cover any unforeseen circumstances.

3. Changes by Us

In the very unlikely event that we have to reschedule a holiday or course, you will be immediately offered a 100% refund. We will then work with you to get you booked onto the next available course of your choice.

4. What's Included

Unless otherwise stated, our holiday packages include:

  • Accommodation for the duration of your stay
  • All meals (breakfast, lunch, and dinner)
  • All drinks including wine with meals
  • All scheduled activities and workshops
  • Use of all facilities including the pool
  • Transfers from Agen train station (with advance notice)

Travel to and from France is not included. We can provide advice on the best travel options.

5. Payment Security

We never store your bank or credit card details on any site. All payment transactions are processed securely through Square, and are one-time only.

6. Dietary Requirements

We cater to all dietary requirements with advance notice. Please inform us of any allergies, intolerances, or dietary preferences at the time of booking.

7. Group Size

Our holidays have a maximum capacity of 6 guests to ensure a personal, intimate experience. For groups larger than 5, please contact us to discuss bespoke arrangements.

8. Liability

While we take every reasonable precaution to ensure your safety and comfort, participation in activities is at your own risk. We recommend that all guests have appropriate travel and health insurance.

We are not responsible for any loss, damage, or injury that may occur during your stay, except where caused by our negligence.

9. Photography

We may take photographs during your stay for use on our website and social media. If you would prefer not to be photographed, please let us know upon arrival.

10. Copyright

This website and all its content is subject to copyright and cannot be reproduced in any form without the express written agreement of the owner.

11. Governing Law

These terms and conditions are governed by French law. Any disputes will be subject to the exclusive jurisdiction of the French courts.

12. Contact Information

The registered address of Best French Holidays is:

Figues
47600 Moncrabeau
France

Phone: +33 (0)5 53 97 37 69

Mobile: +33 (0)6 33 77 74 72

Email: hello@bestfrenchholidays.com

Business Registration (SIRET): 453 639 114 00017